FoneDynamics Integrations 2

• Google Adwords
• Test

Email Delivery 0

Call Tracking 0

Campaigns 0

Call Routing 0

Surveys 0

General 1

• Definition of Terms

Voicemail 2

• How to set a custom Voicemail Message
• How to remove voicemail from a Call Routing Profile

Call Recording 1

• How to enable Call Recording

Caller Announcements 1

• How to set a custom caller announcement

Default Routing Profile 2

• How to adjust Call Routing
• How to visually identify inbound calls

Interactive Voice Response (IVR) 1

• How to setup a caller selection Menu (IVR)

Agent Whispers 1

• How to setup an Agent Whisper

Call Surveys 0

Time of Day Routing 2

• How to create Time Groups
• How to setup Time of day Call Routing

Creating Custom Audio Files 2

• How to create custom audio files
• Custom Audio File naming conventions

Uploading Custom Audio Files 1

• How to upload custom audio files

Campaign Analytics 1

• How to setup Global Site Tag conversion tracking

General 0

Tracking Number Pools 1

• How to add tracking numbers to a pool

General 1

• How to create Call Surveys

General 0

Tracking Number Pools 1

• How to purchase additional Tracking Numbers

Billing 1

• Cancel my services

User Accounts 2

• How to add sub-user accounts
• Inviting a partner organisation to manage your account.