Having the ability to record calls for a particular number is important as it allows the quality of calls to be measured. Call recording can help stop lost calls and lost business opportunities, it also improves customer service and can increase sales through the implementation of continual improvements. Other reasons include; complying with industry regulations, increasing security, avoidance of caller abuse and also providing a record of the transaction contents to reduce disputes and assist with refunds.
NOTE: Remember to add an audio call flow so the callers are alerted that their call is recorded.
Enable Call Recording
- Log in to the Portal
- Go to Static Number and click the number
- Toggle it ON and hit SAVE
