A voicemail message is the last chance to retain your customer. Setting a custom voicemail message ensures that you provide the right information to the caller specific to your business or team.

A custom audio file must be created and then uploaded to the Call Control Portal, then selected as the voicemail message for a Route Set within a Call Routing Profile.
An email address must also be added to allow sending of the voicemail message directly to an agent or business team.

  1. Login to the Call Control Portal.
  2. Select Call Routing Profiles from the left-hand menu.
  3. Hover over the relevant Call Routing Profile from the list and select Edit.

  4. Choose the relevant Route Set from the drop-down.
  5. Select Voicemail from the Call Control Toolbox to add voicemail to the Call Control list.
  6. Select and enter relevant options for Voicemail;
    • Choose the appropriate custom audio file as required from the Voice Message drop-down.
    • Enter a valid email address of an individual agent or team that will receive the voicemail.
    • Select Save to continue
  7. Select Voicemail from the Call Control list and drag-and-drop into the relevant position.
    Note: Typically Voicemail would be at the bottom of the Call Control list to be the last option.
  8. Select Save to save all changes to the Call Routing Profile.
  9. To test the custom voicemail message has been applied correctly, call the Campaign Tracking Number linked to the Call Routing Profile and wait until the call is routed to voicemail.