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Knowledge base
Accounts and Billing
FoneDynamics Integrations
2
Google Adwords
Test
Live Answering / Virtual Receptionist
Email Delivery
0
Getting Started.
Call Tracking
0
Campaigns
0
Call Routing
0
Surveys
0
General
1
Definition of Terms
Call Routing Basic Features.
Voicemail
2
How to set a custom Voicemail Message
How to remove voicemail from a Call Routing Profile
Call Recording
1
How to enable Call Recording
Caller Announcements
1
How to set a custom caller announcement
Default Routing Profile
2
How to adjust Call Routing
How to visually identify inbound calls
Call Routing Advanced Features.
Interactive Voice Response (IVR)
1
How to setup a caller selection Menu (IVR)
Agent Whispers
1
How to setup an Agent Whisper
Call Surveys
0
Time of Day Routing
2
How to create Time Groups
How to setup Time of day Call Routing
Custom Audio Files - Voice Messages.
Creating Custom Audio Files
2
How to create custom audio files
Custom Audio File naming conventions
Uploading Custom Audio Files
1
How to upload custom audio files
Campaign Features.
Campaign Analytics
1
How to setup Global Site Tag conversion tracking
General
0
Tracking Number Pools
1
How to add tracking numbers to a pool
Surveys.
General
1
How to create Call Surveys
Orders (Tracking Numbers).
General
0
Tracking Number Pools
1
How to purchase additional Tracking Numbers
Accounts and Billing.
Billing
1
Cancel my services
User Accounts
2
How to add sub-user accounts
Inviting a partner organisation to manage your account.