Custom caller announcements allow you to greet your caller at the beginning of the call to provide a more personalised experience and also confirm to the caller that they have connected with your business.

Custom caller announcements can be selected at various points in a call sequence for each Call Routing Profile.

  1. Login to the Call Tracking Portal.
  2. Select Call Routing Profiles from the left-hand menu.
  3. Choose the relevant Call Routing Profile from the list and select Edit.
  4. From the Toolbox select the Announcement option.
  5. From the Control List choose the highlighted Announcement object.
  6. Choose the appropriate custom audio file from the Voice Message list.
  7. Select Save to apply the changes.
  8. Click and drag the Announcement object to reorder the Control List as required.
  9. Then select Save & Apply to continue.
  10. To test the custom caller announcement has been applied correctly, call the Campaign Tracking Number linked to the Call Routing Profile to hear the caller announcement.