Call Routing Profiles

How to adjust Call Routing
Adjusting Call Routing Profiles provides the ability to change values and settings that were originally applied. This could include a destination phone numb...
Fri, 22 Mar, 2019 at 11:23 AM
How to visually identify inbound calls
Having the ability for agents to identify each call is critical when providing a personalised customer experience. The ability to override the Caller ID (C...
Fri, 1 Mar, 2019 at 5:20 PM